Shipping Policy

This Shipping Policy describes how The Southern Standard Peptides (“we”, “us”, or “the Company”) processes, packages, and ships orders. By placing an order you agree to the terms below.

1. Order Processing

Orders are typically processed within 1–2 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day. During peak periods, product launches, or inventory constraints, processing may take longer; we will notify you if a significant delay is expected.

2. Domestic Shipping

Domestic orders ship from our fulfillment facility via a reputable courier. Estimated transit time is typically 2–5 business days after dispatch, though transit times may vary by destination and carrier performance. Shipping rates are calculated at checkout based on the destination and order weight.

3. International Shipping

Where offered, international shipping is available at checkout. Transit times vary significantly by destination and can range from 7 to 21 business days or longer, particularly where customs clearance is involved. Some destinations may not be serviceable — if we cannot ship to your address, we will notify you and refund your order in full.

4. Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our shipping fee. We are not able to predict what your specific charges may be. If a package is refused or returned due to unpaid duties, any refund will be reduced by shipping and processing costs.

5. Tracking

Once your order is dispatched you will receive a shipment notification email with a tracking number. Please allow up to 24 hours for the tracking information to become active with the carrier.

6. Packaging

All products are packaged discreetly and to protect against damage in transit. Temperature-sensitive items are shipped with appropriate cold-chain materials where required.

7. Delivery Issues

If your package arrives damaged, is lost in transit, or does not arrive within a reasonable time after the estimated delivery window, please contact us at support@southernstandardpeptides.com within 7 days of the expected delivery date. Please include your order number and, where applicable, photos of the damage.

For carrier-reported delivery events (such as “delivered” scans) where you have not received the package, please first check with neighbours and household members and file a claim with the carrier. We will do our best to assist and, at our discretion, may reship or refund the order.

8. Incorrect Addresses

It is your responsibility to provide a correct and complete shipping address at checkout. Orders returned to us due to an incorrect address may be reshipped at your expense or refunded less the original shipping cost.

9. Seizures and Compliance

Because our products are supplied for research use only, in rare cases international shipments may be inspected or held by customs. Where a shipment is seized, we are not responsible for reimbursement; please consult local import regulations before ordering.